If you’re trying to access your crypto through Trust Wallet and it’s suddenly not working on your phone, you’re not alone. This is a common issue for many users—but the good news is, it’s often an easy fix. Whether you’re seeing a blank screen, connectivity issues, or the app isn’t opening at all, this guide will walk you through the most common causes and solutions.
1. Outdated App Version
Problem: If you haven’t updated the app in a while, it may no longer be compatible with the latest OS on your phone.
Solution:
Go to the App Store (iOS) or Google Play Store (Android) and check for updates. Installing the latest version can resolve bugs, improve performance, and restore functionality.
2. Device Compatibility or OS Issues
Problem: If you're using an older device or haven’t updated your phone's operating system, Trust Wallet might not run properly.
Solution:
Update your device to the latest OS version. Also, check if your phone model is still supported by the Trust Wallet team.
3. Internet or Network Issues
Problem: The app requires an internet connection to fetch your wallet data. If you’re on a weak Wi-Fi or cellular connection, the app may struggle to sync.
Solution:
Try switching between Wi-Fi and mobile data, or restart your router. You can also test the connection by opening other apps or browsers to confirm your internet is working.
https://sdk-forum.dji.net/hc/en-us/community/posts/45561934057625https://sdk-forum.dji.net/hc/en-us/community/posts/45561950595737https://sdk-forum.dji.net/hc/en-us/community/posts/45562048518809https://sdk-forum.dji.net/hc/en-us/community/posts/45562042416409https://sdk-forum.dji.net/hc/en-us/community/posts/45562016304537https://sdk-forum.dji.net/hc/en-us/community/posts/45561993305881https://sdk-forum.dji.net/hc/en-us/community/posts/45562007875737https://sdk-forum.dji.net/hc/en-us/community/posts/45562020310041https://sdk-forum.dji.net/hc/en-us/community/posts/45561971548185https://sdk-forum.dji.net/hc/en-us/community/posts/45561968163097https://sdk-forum.dji.net/hc/en-us/community/posts/45561957156889https://sdk-forum.dji.net/hc/en-us/community/posts/45561985405337
4. Cache or App Data Glitches
Problem: App data can become corrupted over time, causing crashes or loading problems.
Solution:
- On Android: Go to Settings > Apps > Trust Wallet > Storage and clear the cache and data.
- On iOS: Try offloading and reinstalling the app from Settings > iPhone Storage.
⚠️ Important: Make sure you have your recovery phrase backed up before clearing app data or reinstalling.
5. Security Settings or Third-party Apps
Problem: Some security apps, VPNs, or battery-saving settings can interfere with Trust Wallet.
Solution:
Disable any third-party security or VPN apps temporarily to test. Also, check if Trust Wallet has all necessary permissions enabled in your phone settings.
6. Trust Wallet Server Issues
Problem: Sometimes the problem isn’t on your end. Trust Wallet might be having temporary server outages or maintenance.
Solution:
Check Trust Wallet’s official Twitter account or visit crypto forums like Reddit to see if other users are reporting issues. If it’s widespread, it’s likely a temporary issue that’ll be resolved soon.
https://sdk-forum.dji.net/hc/en-us/community/posts/45562971625881https://sdk-forum.dji.net/hc/en-us/community/posts/45563014243481https://sdk-forum.dji.net/hc/en-us/community/posts/45563025997849https://sdk-forum.dji.net/hc/en-us/community/posts/45563040435865https://sdk-forum.dji.net/hc/en-us/community/posts/45563058836889https://sdk-forum.dji.net/hc/en-us/community/posts/45563119925401https://sdk-forum.dji.net/hc/en-us/community/posts/45563064849945https://sdk-forum.dji.net/hc/en-us/community/posts/45563034402073https://sdk-forum.dji.net/hc/en-us/community/posts/45563077058969
7. Wallet Corruption or Compromise (Rare Cases)
Problem: If your wallet appears empty or shows unusual activity, it may have been compromised.
Solution:
- Immediately disconnect from the internet.
- Restore your wallet on another device using your recovery phrase.
- Reach out to Trust Wallet support and consider moving your assets to a new wallet address.
Final Tip: Always Back Up Your Wallet
Before you uninstall or reset anything, always make sure your 12-word recovery phrase is saved somewhere offline and secure. This is your only way to recover access to your funds.
Still stuck? You can reach out to the Trust Wallet support team through their official website or community channels. And remember—never share your recovery phrase with anyone, even if someone claims to be from support.
https://support.swellpro.com/hc/en-us/community/posts/45560088780569https://support.swellpro.com/hc/en-us/community/posts/45560109317273https://support.swellpro.com/hc/en-us/community/posts/45560149057049https://support.swellpro.com/hc/en-us/community/posts/45560151630105https://support.swellpro.com/hc/en-us/community/posts/45560154389017https://support.swellpro.com/hc/en-us/community/posts/45560203672345https://support.swellpro.com/hc/en-us/community/posts/45560171523609https://support.swellpro.com/hc/en-us/community/posts/45560172811417https://support.swellpro.com/hc/en-us/community/posts/45560209605145https://support.swellpro.com/hc/en-us/community/posts/45560261901209https://support.swellpro.com/hc/en-us/community/posts/45560277157017https://support.swellpro.com/hc/en-us/community/posts/45560279278105https://support.swellpro.com/hc/en-us/community/posts/45560281587225https://support.swellpro.com/hc/en-us/community/posts/45560288522137https://support.swellpro.com/hc/en-us/community/posts/45560323926553https://support.swellpro.com/hc/en-us/community/posts/45560326611481https://support.swellpro.com/hc/en-us/community/posts/45560362230169https://support.swellpro.com/hc/en-us/community/posts/45560331231897https://support.swellpro.com/hc/en-us/community/posts/45560354706713https://support.swellpro.com/hc/en-us/community/posts/45560369082905https://support.swellpro.com/hc/en-us/community/posts/45560714890265https://support.swellpro.com/hc/en-us/community/posts/45560715816345https://support.swellpro.com/hc/en-us/community/posts/45560372588313