22/02/2025 às 18:26

How to Fix ‘QuickBooks Has Stopped Working’ in 10 Easy Steps

3min de leitura

QuickBooks is an essential accounting tool for businesses, but encountering errors like "QuickBooks Has Stopped Working" can be frustrating. This issue may arise due to various reasons such as corrupt program files, outdated software, or system compatibility issues. Fortunately, there are several simple solutions to fix this problem and get QuickBooks running smoothly again.

1. Restart Your Computer

A simple restart can clear temporary system glitches that might be preventing QuickBooks from functioning properly. Close all applications and restart your computer before trying to open QuickBooks again.

2. Run QuickBooks Tool Hub

QuickBooks Tool Hub is a free diagnostic tool provided by Intuit to fix common QuickBooks issues.

Download and install QuickBooks Tool Hub from the official Intuit website.
Open the Tool Hub and navigate to the Program Problems tab.
Select Quick Fix My Program to repair QuickBooks-related issues.

3. Open QuickBooks Without a Company File

Sometimes, a corrupted company file may prevent QuickBooks from opening. Try opening QuickBooks without loading a company file.

Hold down the Ctrl key while double-clicking the QuickBooks desktop icon.
Keep holding Ctrl until QuickBooks opens.
If QuickBooks opens successfully, open your company file manually.

4. Update QuickBooks to the Latest Version

Outdated versions of QuickBooks may cause performance issues. Ensure you have the latest updates installed:

Open QuickBooks and go to Help > Update QuickBooks Desktop.
Click Update Now and select Get Updates.
Restart QuickBooks once the update is complete.

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5. Repair QuickBooks Installation

If QuickBooks is still not working, repairing the installation might help:

Go to Control Panel > Programs and Features.
Locate QuickBooks, click Uninstall/Change, and select Repair.
Follow the on-screen instructions to complete the repair process.

6. Check Windows Updates

Ensure your operating system is up to date to avoid compatibility issues:

Open Settings > Update & Security.
Click Check for updates and install any pending updates.
Restart your computer and try opening QuickBooks again.

7. Disable Antivirus Temporarily

Sometimes, antivirus software may interfere with QuickBooks. Temporarily disable your antivirus and check if QuickBooks opens. If it does, add QuickBooks to the antivirus exception list.

8. Rename the QBWUSER.INI File

A corrupt QBWUSER.INI file can cause QuickBooks to crash. Renaming it forces QuickBooks to create a new one:

Navigate to C:\Users[YourUserName]\AppData\Local\Intuit\QuickBooks [Year].
Find QBWUSER.INI, right-click it, and select Rename.
Add .old at the end of the file name (e.g., QBWUSER.INI.old).
Restart QuickBooks.

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9. Run QuickBooks in Compatibility Mode

If you're using an older version of QuickBooks on a newer Windows version, compatibility issues may arise. Try running QuickBooks in compatibility mode:

Right-click the QuickBooks desktop icon and select Properties.
Go to the Compatibility tab and check Run this program in compatibility mode for:.
Select an earlier version of Windows and click Apply, then OK.
Restart QuickBooks.

10. Contact QuickBooks Support

If none of the above solutions work, reach out to QuickBooks Support at 1-833-742-9500 for professional assistance. Their team can provide further guidance to resolve your issue.

Conclusion

Encountering the "QuickBooks Has Stopped Working" error can be frustrating, but these simple troubleshooting steps can help resolve it quickly. Start with a restart, then proceed to QuickBooks Tool Hub, software updates, and repair options. If the issue persists, don't hesitate to call 1-833-742-9500 for expert assistance.

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